Web policy

Juvela (Hero UK Ltd) is committed to safeguarding the personal information and privacy of our website visitors. We have developed this policy because we want you to feel confident about the privacy and security of your personal information when visiting and using our website.

When we refer to “personal information” in this privacy policy, we mean information that identifies you as an individual, or is capable of doing so (including but not limited to a first and last name, a home address, an email address or other contact information).

What information do we collect?

When you visit, register with, or request information from this website we may collect, store and use the following kinds of personal information about you:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
Information that you provide for the purpose of registering with the Juvela Club and any further information which you choose to submit once you are a member; and Information that you provide us with for the purpose of subscribing to our email notifications and/or monthly e-newsletters

Using your personal information

Personal information submitted to us via this website will be used by us to;

Administer the website
Improve your browsing experience by personalising the website,
Enable your use of the services available on the website
Send you information or products requested via the website
Send you email notifications which you have requested and to send you our e-newsletter and other marketing communications relating to our business which we think may be of interest to you by post or email.
Deal with enquiries and complaints made by or about you relating to the website.
Where relevant, you are given the opportunity to opt-out of receiving marketing communications at the appropriate section of the website when you register your details and if at any point you no longer wish to receive marketing communications you can inform us by sending an email to online@juvela.co.uk or write to us by post at Juvela, 19 De Havilland drive, liverpool, L24 8RN.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not provide your personal information to any third parties for the purpose of direct marketing.

Data Retention

We will retain the personal information provided by you for as long as is resonably necessary for the purposes listed in this policy


A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website and we will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

IP Addresses

IP addresses are used by your computer every time you are connected to the internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.


The only time we may disclose your personal information is if we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights.

Business Transfers

We do not colleact information with a view to selling it to unconnected third parties. However, in the event that any of the assets of Juvela (Hero UK Ltd) were sold to a third party, details of our customers and members would be passed on to that third party as part of the sale of the business.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall protected servers. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Accessing and Updating Your Information

You have the right to ask for a copy of any personal information we hold about you. If you wish to do this, the address to write to is: The Digital Communications Manager, Juvela (Hero UK Ltd), 19 De Havilland Drive, Liverpool, L24 8RN. We may charge you a small fee to meet our costs in providing you with these details.

You may ask us to make changes to the information provided by you and/or held about you, to ensure that it is accurate and kept up to date. You may also request that we cease processing your personal information and that we delete you from our database or records. Please note that it may be impossible to completely delete your information because of back-ups and records of deletions.

We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.


If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to online@juvela.co.uk or by post to Juvela, 19 De Havilland Drive, Liverpool, L24 8RN.